Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that have been altered or damaged are not eligible for return. If you receive a defective or incorrect item, please contact us within 7 days of delivery to initiate a return. Returns must be requested via email to [email protected].
Return Process
To start a return, email us at [email protected] with your order number and the reason for the return. We will provide you with instructions on how to return your item. Please ensure that you follow these instructions carefully to avoid any issues with your return. Returns must be initiated within 30 days of receiving your order.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. If you have questions about sizing or fit, please reach out to us before placing your order.
Non-Returnable Items
Certain items are non-returnable, including but not limited to final sale items, gift cards, and items marked as non-returnable at the time of purchase. If you are unsure whether an item is returnable, please contact us prior to making your purchase. We will clarify any questions you may have about our return policy.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out. All customer communication is handled via email only. You can contact us at [email protected] for assistance. We aim to respond to all inquiries within 1-2 business days.